Per-collector pricing. No volume-based bills.

Simple. No volume-based pricing — ever. You pay per managed Collector, and the first 25 are free.

A unique OpenTelemetry Collector instance enrolled with the LinkMesh control plane — otelcol-contrib via OpAMP or Grafana Alloy via remotecfg. Each unique collector.id counts once, regardless of how much telemetry it processes or whether the optional onboarding agent is installed alongside it.

Existing Collectors keep working — the cap is enforced forward-only. New enrollment attempts return a "License cap reached" error with a renewal hint; the UI's header badge turns red and pulses so the operator sees the at-cap state on every page. Resolve by deregistering unused Collectors or by talking to us about a higher cap.

Your telemetry never stops flowing — Collectors keep running their last-applied configuration regardless of license state. LinkMesh has five operating states:

• • Community — a free portal licence for up to 25 Collectors, or 5 with no licence file at all.
• • Active — valid license, everything works.
• • Grace — expired within the renewal window, full operation plus a renewal banner.
• • Read-only — expired beyond the renewal window, telemetry continues but config edits and new enrollments are blocked until you renew.
• • Suspended — long-expired AND fleet is more than 2× the contracted cap. A deliberate-overage safeguard with multiple in-product warning banners before it fires.

Upload a renewed license envelope via Settings → License at any point to return to Active.

No. You can send 100 GB or 100 TB through a managed Collector — the price is the same. Your downstream observability backend may charge by volume, but LinkMesh itself doesn't.

Yes — your bill stops growing above 200 managed Collectors. The per-Collector charge caps there, and every Collector beyond is included at no extra cost: 250, 2,500, or 25,000 Collectors all cost the same as 200. So you never pay for more than 200 Collectors, however large your fleet grows.

In figures, that ceiling is USD 26,250 · CHF 25,200 · EUR 26,250 per year — the most LinkMesh can ever cost you, at any fleet size. (200 Collectors minus the 25 free ones is 175 billed, at USD 150 · CHF 144 · EUR 150 each.)

This is a deliberate revenue cap on our side, not a customer constraint — buyers get a known ceiling to plan against instead of an open-ended counter as the fleet grows. The licensing system handles the transition automatically: past the threshold, your issued envelope carries an unlimited flag and the server's enrollment gate stops counting.

No telemetry data leaves your infrastructure unless you explicitly route it to an external destination. The LinkMesh control plane runs on-premises in customer-controlled clusters; Collectors run on customer hosts; pipelines route to customer-chosen destinations. See Trust for the verifiable specifics, including how PII can be masked before egress.

Yes. Register your deployment in the OpenSight Customer Portal — free, no card — and you get a Community licence for up to 25 managed Collectors with no time limit. An install that never registers manages up to 5. Either way you get every pipeline and fleet capability: Collector enrollment, pipeline configuration, PII masking, routing, multi-destination export. The Enterprise-only capabilities are API automation (service accounts and config-as-code apply) and single sign-on with your own identity provider (OIDC).

Support runs through one channel — the OpenSight Customer Portal, staffed Monday to Friday, CET. First response is committed by severity: next business day for a production outage, 2 business days for a major broken function, 3 for degraded behaviour, and an acknowledgement within 5 for a feature request.

Those are first-response times, not resolution deadlines — we won't publish a fix date we haven't committed the engineering capacity to meet. See LinkMesh support for the full boundary, including what's covered and what is paid consulting.

See linkmesh.io/install for the menu. The server installs on a Linux VM (or Docker) with the one-line curl installer. Collector fleets on Kubernetes use the collector fleet guide in the docs; teams already running upstream otelcol-contrib or Alloy enroll their existing collector via OpAMP.

Click Buy Enterprise above and you'll land on the OpenSight subscription page where you pick the number of Collectors you need. Checkout is handled by Stripe; payment is annual, and you can pay in USD, CHF, EUR — pick your currency in the shop (VAT inclusive). After payment, your signed license envelope arrives by email within a few minutes — upload it via Settings → License in your LinkMesh server and you're Active.

Annual plans are non-refundable once your license envelope has been issued. This is by design — the Community tier (25 Collectors after a free portal registration, forever-free) is the perpetual trial. Evaluate LinkMesh with every pipeline and fleet capability on up to 25 Collectors before committing to a paid plan; once you're sure, scale up with confidence.

License envelopes have an annual cadence by design — the signed artifact you upload to your LinkMesh server has a one-year expiresAt. Annual billing matches that lifecycle: one renewal, one envelope, one simple cycle. The monthly figure quoted above is for budgeting comparison; the actual charge is USD 150 · CHF 144 · EUR 150 per billed Collector per year, up front. The two agree exactly — USD 12.50 × 12 is USD 150 — so multiplying the month by twelve gives you the invoice, in every currency.